Susan’s master’s degree in Educational Leadership proved very useful in the business world as she migrated from an elementary school teacher to president of Wonder Makers. For 27 years she has focused on the business aspects of the company including personnel management, customer service, distributor relations, marketing, and financial management.

For the past 15 years Susan has expanded her customer service expertise to the point where she now serves as the primary contact for sensitized individuals and other people who come to Wonder Makers for answers to their indoor environmental problems. She was instrumental in developing the certification program for individuals who learn how to properly clean schools following the release of the ISSA Clean Standard: K-12. She also volunteers on the marketing team for the Cleaning Industry Research Institute (CIRI).